At ThePrintiva, every item is made-to-order through our print-on-demand partners. Because of this, we do not keep stock and have a limited return and refund policy. Please read carefully before placing an order.
1. Eligibility for Returns or Refunds
We only offer replacements or refunds in the following cases:
- The product arrives damaged or defective.
- There is a printing error.
- You received the wrong item (wrong design, size, or color due to our error).
2. Non-Returnable Cases
We cannot accept returns, refunds, or exchanges for:
- Buyer’s remorse (e.g., change of mind, wrong size or color selected).
- Delays caused by shipping carriers, customs, or external factors outside our control.
- Incorrect shipping information provided by the customer.
- Slight variations in color or placement due to the printing process.
3. Reporting an Issue
If your order has a problem:
- Contact us at [Insert Contact Email] within 7 days of delivery.
- Provide your order number and clear photo/video evidence of the issue.
- Once reviewed, we will arrange for a replacement or a refund (depending on the case).
4. Refunds & Processing
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Depending on your bank or payment provider, additional processing time may apply.
- In most cases, customers are not required to return defective or incorrect products.
5. Cancellations
- Orders can only be cancelled within 2 hours of purchase.
- After production begins, cancellations are not possible.
6. Contact Us
For any refund or return requests, please contact us at:
📧support@theprintiva.com
📍 Lagos, Nigeria.